Organizational Scan

The pre questionnaire is an essential step in gaining an understanding of your organization and processes. This scan is designed to help us gain a thorough understanding of the current state of your organization and its process management maturity.
This questionnaire will serve as the basis for the upcoming company visit and subsequent interviews. Your answers to the following questions will allow us to better prepare and ask targeted questions during our visit. Please answer the questions as accurately and honestly as possible. Your feedback will serve as a compass in understanding current processes, identifying strengths and discovering areas for improvement.
We want to emphasize that this questionnaire is not an assessment, but rather a collaborative process to provide the best support based on your unique needs. Your input is invaluable and will be kept strictly confidential.
The questionnaire will consist of two parts. The first part of this questionnaire will focus on general information about your organization and the reason for requesting this scan. In the second part we will dive deeper into the content of the processes within your organization.
The questionnaire will take about 10 to 15 minutes of your time.

Company

Number of FTE (full-time equivalents)

Job title

Telephone

What systems are essential in carrying out core activities?

Key business processes are regularly reviewed and updated.

Strongly disagree

Disagree

Neutral

Agreed

Strongly agree

All processes are defined and secured in a system.

(e.g. workflow management systems)

No processes are captured and secured in a system.

Some processes are captured and secured in a system.

Most processes are captured and secured in a system.

All processes are captured and secured in a system.

When defining processes, a distinction was made between executive and support processes.

Strongly disagree

Disagree

Neutral

Agreed

Strongly agree

10.

KPIs have been defined for key processes.

KPIs are not defined for any key process

KPIs have been defined for some key processes.

KPIs have been defined for most key processes.

KPIs are defined for all key processes.

11.

In what ways are the performance of the processes measured?

(e.g. (process)audits, dashboards, customer satisfaction measurement)

12.

Technologies are used to automate and optimize processes.

No processes are automated or optimized using technology

Some processes are automated and optimized using technologies

Most processes are automated and optimized using technologies

All processes are automated and optimized using technologies

13.

The vision, mission and goals are clearly reflected in the processes.

Strongly disagree

Disagree

Neutral

Agreed

Strongly agree

14.

Within the organization, process-oriented work is actively promoted.

Strongly disagree

Disagree

Neutral

Agreed

Strongly agree

15.

Information related to business processes is accessible to relevant employees.

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

16.

Process descriptions are actively used by employees within the organization.

Never

Rarely

Occasionally

Often

Always

17.

The organization is able to adapt to changes in the environment.

Strongly disagree

Disagree

Neutral

Agreed

Strongly agree

18.

There is budget and capacity available in the organization specifically for process improvement.

Yes, there is budget and capacity available in the organization specifically for process improvement.

No, there is no budget and capacity available in the organization specifically for process improvement.

I have no knowledge of this.

19.

Customer satisfaction is measured and used as input for process improvement.

Customer satisfaction is not measured and used for process improvement.

Customer satisfaction is sometimes measured and used as input for process improvement.

Customer satisfaction is often measured and used as input for process improvement.

Customer satisfaction is always measured and used for process improvement.

Thank you for completing the questionnaire. Click the submit button below to officially submit your answers.