With more and more bank branches closing and customers increasingly seeking online contact with the bank, banks are slowly turning into IT companies. To actually make this possible and not lose sight of the customer, we help banks in this change.
We can map processes with the needs of the customer in mind. This makes it possible to automate more and more but does not give the customer the feeling of being just a number for the bank. Customers want to be helped quickly and well and not be sent from pillar to post. We have already made several important contributions to this sector and will continue to do so in order to make this sector even more future proof.
With our customers we have already done several projects and we are happy to help you with our knowledge and experience in your industry.
Today’s laws and regulations are becoming increasingly stringent for banks and insurance companies. To ensure compliance with laws and regulations, we help everything from small insurance companies to large banks resolve audit findings and secure our work to prevent recurrence. In doing so, we never lose sight of the customer so that we can ensure that these laws and regulations fit into the customer journey.
Pathways in which we remove waste from the process while ensuring compliance with laws and regulations.
Which robots can we deploy at your company to ensure that work is taken off your hands and the employee can focus on the customer?
Can we secure the processes through process management? So that employees know what steps to take.