The pre questionnaire is an essential step in gaining an understanding of your organization and processes. This scan is designed to help us gain a thorough understanding of the current state of your organization and its process management maturity. This questionnaire will serve as the basis for the upcoming company visit and subsequent interviews. Your answers to the following questions will allow us to better prepare and ask targeted questions during our visit. Please answer the questions as accurately and honestly as possible. Your feedback will serve as a compass in understanding current processes, identifying strengths and discovering areas for improvement. We want to emphasize that this questionnaire is not an assessment, but rather a collaborative process to provide the best support based on your unique needs. Your input is invaluable and will be kept strictly confidential. The questionnaire will consist of two parts. The first part of this questionnaire will focus on general information about your organization and the reason for requesting this scan. In the second part we will dive deeper into the content of the processes within your organization. The questionnaire will take about 10 to 15 minutes of your time. Company Number of FTE (full-time equivalents) Job title Email Telephone 1. In your view, what are the most important products or services the organization offers? (key activities) 2. Which function or department is operationally responsible for the core activities of the organization? 3. Are there any specific challenges, opportunities or changes within the organization that led to conducting this scan? (operation struggling to accommodate sales growth, evolving customer needs, entry into new markets/segments, implementation/compliance with ISO standards) 4. Within our organization, we employ a structured process for continuous improvement (PDCA Cycle, Plan Do Check Act). Strongly disagree Disagree Neutral Agreed Strongly agree None 5. For each process, there is a designated owner who is responsible for both performance and optimization. There is no designated owner for any process. For some processes, there is a designated owner. For most processes, there is a designated owner. For all processes, there is a designated owner. None 6. What systems are essential in carrying out core activities? 7. Key business processes are regularly reviewed and updated. Strongly disagree Disagree Neutral Agreed Strongly agree None 8. All processes are defined and secured in a system. (e.g. workflow management systems) No processes are captured and secured in a system. Some processes are captured and secured in a system. Most processes are captured and secured in a system. All processes are captured and secured in a system. None 9. When defining processes, a distinction was made between executive and support processes. Strongly disagree Disagree Neutral Agreed Strongly agree None 10. KPIs have been defined for key processes. KPIs are not defined for any key process KPIs have been defined for some key processes. KPIs have been defined for most key processes. KPIs are defined for all key processes. None 11. In what ways are the performance of the processes measured? (e.g. (process)audits, dashboards, customer satisfaction measurement) 12. Technologies are used to automate and optimize processes. No processes are automated or optimized using technology Some processes are automated and optimized using technologies Most processes are automated and optimized using technologies All processes are automated and optimized using technologies None 13. The vision, mission and goals are clearly reflected in the processes. Strongly disagree Disagree Neutral Agreed Strongly agree None 14. Within the organization, process-oriented work is actively promoted. Strongly disagree Disagree Neutral Agreed Strongly agree None 15. Information related to business processes is accessible to relevant employees. Strongly disagree Disagree Neutral Agree Strongly agree None 16. Process descriptions are actively used by employees within the organization. Never Rarely Occasionally Often Always None 17. The organization is able to adapt to changes in the environment. Strongly disagree Disagree Neutral Agreed Strongly agree None 18. There is budget and capacity available in the organization specifically for process improvement. Yes, there is budget and capacity available in the organization specifically for process improvement. No, there is no budget and capacity available in the organization specifically for process improvement. I have no knowledge of this. None 19. Customer satisfaction is measured and used as input for process improvement. Customer satisfaction is not measured and used for process improvement. Customer satisfaction is sometimes measured and used as input for process improvement. Customer satisfaction is often measured and used as input for process improvement. Customer satisfaction is always measured and used for process improvement. None 1 out of 4 Thank you for completing the questionnaire. Click the submit button below to officially submit your answers. Time's up
